Customer Experience Graduate Programme
Listing reference: track_001771
Listing status: Online
Apply by: 11 November 2026
Position summary
Industry: IT & Internet
Job category: Call Centre and Telesales
Location: Gauteng
Contract: Fixed Term Contract
Remuneration: Stipend
EE position: Yes
Introduction
Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment.
Job description
Key Outputs:
The Graduate Development Programme is a 12-month structured workplace experience programme aimed at graduates seeking practical exposure within a customer experience environment. After having completed the qualification, the young people will be equipped with the following competencies:
- Providing effective first-contact and one-stop customer resolution.
- Capturing and updating customer information.
- Delivering excellent customer service.
- Handling customer queries and electronic communication.
- Developing knowledge of Tracker products, services and systems.
- Upselling and cross-selling relevant products and services.
- Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
- Supporting data integrity initiatives.
- Contracting and scheduling.
- Developing problem-solving and customer relationship management skills.
Minimum requirements
- Be a South African citizen in possession of a valid South African ID.
- Ages between 18 and 35 with no Criminal Record
- Be currently unemployed
- Not studying fulltime and no previous formal work experience
- Be computer literate.
Qualification:
Completed National Diploma or Degree in any of the below fields:
Ø Business Management / Business Administration
Ø Industrial Psychology
Ø Information Systems / Data Analytics
Ø Human Resource Management
Ø Sales and Marketing
Ø Customer Relationship Management
Ø Other relevant or equivalent Commerce qualifications
Competencies Required:
We are looking for candidates who demonstrate:
- A passion for customer service.
- A professional and positive attitude.
- Excellent communication and interpersonal skills.
- Customer focus.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem-solving ability.
- Teamwork and collaboration.
- Ability to work in a multi-skilled and fast-paced environment.
Please note, preference will be given to applicants from designated groups in line with Tracker’s policies.
If you are not contacted within 4 weeks, consider your application unsuccessful.
Benefits
No additional benefits are applicable for the duration of the programme.
A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Graduate Programme which is for the duration of 12 months.