Key Responsibilities

Sales Pipeline Development & Opportunity Generation

• Collaborate with Regional Sales Managers to identify, qualify, and pursue new sales opportunities across assigned territories.
• Generate and maintain a healthy sales pipeline through proactive prospecting, lead generation, and cold-calling activities.
• Support reseller sales teams in managing active opportunities and accelerating sales conversions.
• Conduct structured market and customer prospecting to identify high-growth sectors and potential customers.
• Manage and respond to leads generated through internal and external channels within agreed turnaround times.
• Implement lead-nurturing strategies to improve conversion rates and pipeline movement.
• Use CRM systems to maintain pipeline visibility, forecast sales performance, and ensure data integrity.
• Conduct territory opportunity mapping to identify under-serviced markets and growth opportunities.

Revenue Growth & Territory Management

• Achieve monthly, quarterly, and annual revenue and installation targets.
• Develop and execute territory-specific sales strategies aligned with business growth objectives.
• Maximise opportunities through collaboration with internal sales channels, including dealer, insurance, and banking divisions.
• Grow market penetration within existing customer databases in partnership with reseller networks.
• Conduct competitor analysis, market trend reviews, and territory performance assessments.

• Identify emerging opportunities and implement corrective actions where performance gaps exist.
• Provide recommendations to support territory expansion and market development strategies.

Customer Relationship Management & Service Excellence

• Build and maintain strong relationships with customers, resellers, and key stakeholders.
• Deliver professional sales presentations and proposals to customers and executive-level stakeholders.
• Maintain in-depth knowledge of Tracker products, solutions, and industry developments.
• Manage customer enquiries, escalations, and service issues effectively.
• Conduct customer engagement activities to improve satisfaction, retention, and account growth.
• Support customer retention initiatives to minimise churn and enhance lifetime customer value.
• Ensure a consistent customer experience across all reseller and sales channels.

Sales Enablement, Reporting & Compliance

• Complete all sales administration requirements, including quotations, reporting, forecasting, and documentation.
• Achieve required sales activity levels, including customer visits, presentations, follow-ups, and prospecting activities.
• Train and support reseller sales teams on Tracker products, systems, and sales processes.
• Prepare and submit accurate sales forecasts, reports, and territory updates.
• Develop sales enablement materials and reseller toolkits.
• Ensure compliance with company policies, governance requirements, and approved pricing structures.
• Monitor and analyse sales performance metrics to support informed decision-making.