Receptionist / Switchboard Operator - Cape Town
Position summary
Introduction
Job description
Reception Duties
· Provide customer service to clients calling and or emailing into the office.
· Answering of telephones in the office
· Re-directing calls to the correct person / department
· Walk-In client assistance
· Courier services
· Adhoc duties as requested by Supervisor / Manager
Sales Support
· Deliver support to Sales Consultants in all channels, focusing on all three channels Business / Dealer / Insurance to allow Sales Consultants to focus on Sales
o Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office
o Follow up and providing updates regarding outstanding projects to all stake holders(Consultants, Business Partners, clients and Management)
o Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
o MIS reports (Consultants, Business Partners, clients and Management)
o Installation Certificates
o Login details i.e. resets / creating logins
o Customer updates
o Loading of contracts through IEvolve
o Follow processes and adhere to procedures
o Loading of new leads on the NR Site
Customer Value, Growth, Knowledge, Efficiency– Scheduling / Reporting
· Request rebooking to be done on fitments not completed
· Scheduling urgent fitments when required
· Scheduling On Sites and Service Requests as required
· Tech Support when required
· Pro-actively identify outstanding fitment
· Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies
Customer Value, Growth, Knowledge, Efficiency (10%) - Process Management & Operations
· Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
· Positively influence the processes and relationships within the region to achieve the business objectives
· Support other business units and other departments within Tracker Connect
· Apply knowledge, seek assistance, assign resources and judgment to resolve problems
· Compliance with company policies
Minimum requirements
- Matric coupled with a minimum of 1 year working experience in a Reception environment
· MS office Knowledge
· Customer Service skills
· Ability to work under pressure
· Ability to work within a team
· Out of the box thinking skills
· Excellent communication and organizational skills
· Excellent service orientation
· Time management
· A self-starter
· Assertive
· Attention to detail
· Excellent relationship builder
· Results and action orientated