·       Improve on the customer experience

-        Provide timeous feedback to all internal and external customers regarding the progress of any queries.

-        Ensure resolution of customer queries, to the satisfaction of the client.

-        Provide a service within the area as well as to other departments/areas/staff within Tracker

-        Provide Sales Support to the Sales Teams as well support to the Technical Department 

·       Supervise the customer service teams

-        Utilise staff effectively to  deliver optimal customer service to all customers

-        Ensure team is motivated

-        Conduct KPA’s on a quarterly basis

-        Ensure training and development is implemented in line with team requirements and PDP results.  

·       Manage the OPEX budget for the area office

-        Monitor expenses within the area

-        Manage credit card and credit card claims

-        Manage all PO’s for the area 

·       Fulfil an Administration function

-        Compile regional reports and submit to the Head of Region and Sales Managers

-        Maintain area records and statistics on Qlikview   

-              Administration of company Cellphone 

-             Administration of Company as well as Car Allowance Vehicles

-             Administration of all IT Equipment needs in the region

·       Maintain scheduling efficiencies within the area

·       Matric and at least 3 years experience in a team leader or Supervisory role.

·       Experience in a CRM role is compulsory

·       Knowledge of Tracker products & Systems

·       Experience in monitoring department / office budgets would be preferable

·       Above average interpersonal skills

·       Ability to work independently and in a highly pressurised environment

·       Computer Literacy (MS Office, MS Outlook), with emphasis on proficiency in Excel