Agent: Installation Support (Scheduling) - Middelburg Mpumalanga
Listing reference: track_000988
Listing status: Closed
Apply by: 31 March 2023
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Middelburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of a Agent: Installation Support in their Installation Logistics – Scheduling division, at their Regional Office in Middelburg Mpumalanga. The candidate will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Job description
- Provide a scheduling related service internally and externally.
- Scheduling and rescheduling of appointments.
- Following up on scheduling related requests.
- Liaising with technicians regarding appointments.
- Monitoring effective utilization of Tracker technicians.
- Checking/Maintaining high Quality of schedules.
- Maintain local and regional Scheduling Relationships.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Provide telephonic and/or face to face service to both existing and prospective clients.
- Establishing, building and maintaining relationships with our various partners.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Ensure that all deadlines/targets are met.
- Provide daily reports and feedback to the Supervisor.
- Capture, maintain and update the database held by the company.
- Outsourcing of work to Fitment centres.
- Management of potential cancellations.
- Taking ownership of all queries received and calls taken and assisting the internal/external customer within our SLA’s
- Any other related tasks or duties assigned by the Supervisor / Line Manager
Minimum requirements
- Matric with at least 1 year Contact Centre experience.
- Bilingual (English and Afrikaans) advantageous.
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.
Benefits
- Medical Aid
- Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.