Duties and Responsibilities 

·       Marketing of Tracker to both existing and prospective clients. 

·       Establishing, building and maintaining relationships with our various partners. 

·       Contract administration, feedback and daily statistical reporting. 

·       Ensure that Customer Service standards are maintained in a highly pressurized environment. 

·       Provide service within the Northern Region as well as other departments/regions/staff within Tracker. 

·       Meet/exceed targets. 

·       Data capturing. 

·       Follow up on queries. 

·       Scheduling of Tracker Unit fitments that must be attended to within the Northern Region but not limited

        to it.  

·       Scheduling of Technical Service Requests that must be attended to within the Northern Region but not

       limited to it.  

·       Rescheduling of appointments. 

·       Provide feedback on Scheduling related requests received from the NR Scheduling VAX.

·       Provide feedback on Scheduling related requests received from internal or external customers. 

·       Do constant follow up on requests received from the NR Scheduling VAX.

·       Do constant follow up on requests received from internal and external customers.  

·       Provide feedback within the required turn-around-time on pending tasks received on outstanding lists.

·       Liaising with technicians regarding appointments. 

·       Checking/Maintaining high Quality of schedules. 

·       Monitoring effective utilization of Tracker technicians. 

·       Managing the closing and opening of technicians / slots. (Leave / vehicle Service / Projects) 

·       Manually allocate unallocated Tasks. 

·       Outsourcing of work to Fitment centres (Allocating / Assigning Tasks to Fitment Centres) 

·       Maintain local and regional Scheduling Relationships. 

·       Occasionally assist with walk-in-clients, scheduling related and non-scheduling related. 

·       Management of potential cancellations. 

·       Taking ownership of all queries received, Telephonically, via Email, via Ms Teams, SMS, WhatsApp or  

        face-to-face and assisting the client within our SLA’s.