Customer Service Representative - Durban
Listing reference: track_000831
Listing status: Closed
Apply by: 11 January 2023
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Durban
Contract: Permanent
Remuneration: MARKET RELATED
EE position: Yes
Introduction
TRACKER requires the services of a Representative: Customer Services for the KZN region. The successful candidate will be responsible for all related administration duties at Durban office.
Job description
RESPONSIBILITIES
- Process sales contracts/information
- Supporting sales consultants
- Maintain region records, statistics reports and targets
- Arranging and following up on scheduling of fitments
- Follow up leads/queries – Product info, account queries
- Data capturing
- General Office Administration
- Typing and processing of documentation/information.
- Providing insurance certificates, vehicle lists
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Assist and attend to walk-in clients and phone-in clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Filing of documents
- Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
- Reception and telephone duties
- Ensuring both the company and the customers’ best interest is kept at heart
Minimum requirements
SKILLS AND KNOWLEDGE
- Matric with at 2 years’ experience in an administrative role
- Previous experience in the logistics or financial services industries would be advantageous
- Proficiency in MS Office & Outlook