Tracker requires the services of an Investigations Officer is responsible for driving the vehicle recovery rate by conducting thorough investigations into theft incidents, dismantling criminal syndicates, and ensuring justice through collaboration with law enforcement and security networks. The role also provides internal support to HR by investigating applicant screening, red flags as well as any potential criminal activity situations

Lead comprehensive investigations into stolen vehicles utilising advanced tracking systems and forensic methodologies . Analyse relevant telematics data, behavioural patterns, and insights reports to identify theft trends, modus operandi, and syndicate structures. Compile and present detailed case files and evidentiary documentation to support law enforcement operations and successful prosecutions. Profile and map criminal syndicates involved in vehicle theft, leveraging insights to disrupt organized crime networks where possible. Develop actionable insights frameworks that enable law enforcement agencies to execute arrests and dismantle syndicates effectively. Monitor emerging threats and evolving criminal tactics, providing strategic recommendations for proactive risk mitigation. Deliver expert insights on criminal records, fraud indicators, and insider risk factors, ensuring robust organizational safeguards. Support HR in candidate vetting processes, assessing flagged applicants and advising on potential criminal, security or integrity concerns. Recommend and implement mitigation strategies for high-risk hires, aligning with compliance and ethical standards. Conduct relevant internal investigations into suspected criminal activities, ensuring adherence to legal and ethical protocols throughout. Act as the primary liaison with law enforcement and security stakeholders, fostering collaborative partnerships and leveraging industry expertise to enhance recovery outcomes. Maintain comprehensive and accurate investigation records, ensuring integrity of recovery statistics and data for audit and reporting purposes. Ensure full compliance with legal, regulatory, and ethical standards throughout all investigative processes and evidence handling. Prepare and deliver monthly insights reports detailing recovery performance, syndicate activity, and emerging risk trends to inform strategic decision-making. Provide clear, concise, and actionable reports to senior leadership, actively representing Investigations within Critical Services in key meetings and facilitating seamless information flow across the organization. Drive continuous improvement initiatives by conducting professional risk assessments, investigation triage, and delivering recommendations that enable proactive corrective measures. Champion a customer-centric approach by establishing service standards that prioritize responsiveness and deliver exceptional satisfaction within the department. Lead data-driven performance enhancement by fostering a team culture that leverages analytics and statistical insights to optimize processes and operational effectiveness. Strengthen stakeholder engagement through regular management reporting focused on actionable business insights and proactively share insights with cross-functional teams to support Tracker’s strategic objectives. Prepare and present improvement reports to leadership, highlighting progress, challenges, and strategic recommendations.