Warehouse Dealer Liaison Agent - (Motor Industry)
Listing reference: track_001020
Listing status: Closed
Apply by: 4 June 2023
Position summary
Industry: Automotive Sector
Job category: Customer Service
Location: Rosslyn
Contract: Fixed Term Contract
EE position: Yes
Introduction
TRACKER requires the services of a Warehouse Dealer Liaison Agent (Fixed Term Contract) at our Call Centre in Rosslyn. This position requires candidate who can deliver a differential customer service to internal and external Customers. (Nissan)
Job description
Primary Responsibilities:
• Assist Dealers with catalogue queries;
• Assist NSA business areas to update and create data within SAP;
• Maintain master data to ensure all information is correct, including drawings, photographs and part samples;
• Adhere to the NSA parts cataloging process, parts creation process, parts master maintenance process and No Master Calls (part number creation) processes;
• Train new staff to use parts catalogue at dealer.
• Liaise with catalogue manufacturer regarding catalogue changes.
• Liaise with NSA engineering department with regards to changes made on the BOM for local production.
• All concerns must be answered within 12 (twelve) hours of call creation and an overall average of 24 (twenty four) hours.
• Part number creations
• Liaise with suppliers for pricing
• Source changes
• Asist with redundant buyback from dealers
• Update FX exchange rate on SAP
• Assist with warranty Dept. Inquiries
• Credit notes for dealers
• Create for buyers Supersessions
• Assist with ad hoc services related to the Services as may be required by NSA from time to time
Minimum requirements
Experience, Skills & Knowledge:
- Matric
- Business qualification such as Degree or Diploma will be advantageous
- Management and Project Management skills are an advantage
- SAP is an advantage
- Motor Industry and Dealership experience
- Parts Catalogue is an advantage
- Market and competitor knowledge
- Strategic thinking skills
- Excellent communication skills on and organizational skills
- Time flexibility
- A self-starter
- Assertive
- Attention to detail
- Excellent relationship builder
- Results and action orientated
- Professional verbal and written communication skills