Tracker requires the services of a Agent: Installation Support in their Installation Logistics – Scheduling division, at their Regional Office in Middelburg Mpumalanga. The candidate will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

•      Provide a scheduling related service internally and externally.
•       Scheduling and rescheduling of appointments.
•       Following up on scheduling related requests.
•       Liaising with technicians regarding appointments.
•       Monitoring effective utilization of Tracker technicians.
• Checking/Maintaining high Quality of schedules.
•       Maintain local and regional Scheduling Relationships.
•       Provide service within the region as well as other departments/regions/staff within Tracker.
•       Provide telephonic and/or face to face service to both existing and prospective clients.
•       Establishing, building and maintaining relationships with our various partners.
•       Ensure that Customer Service standards are maintained in a highly pressurized environment.
•       Ensure that all deadlines/targets are met.
•       Provide daily reports and feedback to the Supervisor.
•       Capture, maintain and update the database held by the company.
•       Outsourcing of work to Fitment centres.
•       Management of potential cancellations.
•       Taking ownership of all queries received and calls taken and assisting the internal/external customer within our SLA’s
•       Any other related tasks or duties assigned by the Supervisor / Line Manager

•       Matric with at least 1 year Contact Centre experience.
•       Bilingual (English and Afrikaans) advantageous.
•       Computer literacy.
•       Excellent typing and accurate data capturing skills.
•       Excellent communication skills including excellent telephone manner.
•       Analytical skills.
•       Ability to work under pressure.
•       Feel confident to have all calls voice recorded.
•       Excellent time management - Work with time controls.
•       High levels of self-discipline.
•       Be able to work independently.

• Medical Aid
• Provident Fund