Key roles and responsibilities

• Save and hyperlink Technician Post Assessment, coaching, and follow‑up assessment forms on the departmental drive. Allocate and record scores obtained for assessments.
• Ensure all technician files are updated, organised, and maintained on the system.

• Capture approved leave on the leave roster and request for technicians to be closed off for the approved period.
• Capture technicians’ daily activities and submit to the Installation Administrator for analysis.
• Manage MyTracker, Master Data Sheet, and Skytrax contact details.

• Update the vehicle sheet with new vehicle allocations or changes.
• Schedule vehicle services with approved dealerships.
• Request Scheduling to close a technician’s schedule for the servicing period.

• Ensure all technician PSIRA registrations and updates are processed and maintained. Coordinate and facilitate Polygraphs

• Provide telephonic support to technicians and Quality Assessors (QAs).
• Take and manage uniform orders for technicians.
• Assist management with ad hoc administrative requests as required.