Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents on a 12-month Fixed Term Contract basis in the Acquisitions Call Centre situated at the head office based in Johannesburg.

•       The Acquisitions agent is responsible for sales and lead conversion targets

•       Marketing of Tracker to both existing and new customers

•       Follow up on outstanding leads and/or queries

•       Handle inbound and make outbound calls according to campaigns

•       Demonstrate excellent knowledge of product, service offerings and systems

•       Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy

•       Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values

•       Selling value-added services

•       Up-selling of Tracker products

•       Obtaining referrals from new Tracker customers

•       Provide constant feedback to intermediaries, management and other departments regarding status of leads

•       Ensure quality benchmarks are achieved

•       Manage time and workloads to ensure that deadlines and targets are met

•       Align own behaviour with Trackers culture and values

•       Ensure achievement of own performance requirements

•       Establishing, building and maintaining relationships with our various partners

•       Contract administration, feedback and daily statistical reporting.

•       Scheduling fitments of Tracker units

•       Rescheduling appointments

•       Checking/Maintaining high Quality of schedules

•       Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing