Acquisitions Agent: Fixed Term Contract
Position summary
Introduction
Job description
• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations
Competencies Required:
- Selling skills (objection handling & negotiation)
- Customer centric
- Attention to detail
- Deadline and results driven
- Initiative
- Teamwork
- Judgment/Problem solving
- Tolerance for stress
- Interpersonal and communication skills
- Influencing
Minimum requirements
- Matric
- 1 year previous call centre experience in a sales environment is essential
- RE 5, 120 FAIS credits advantageous
- MS Office knowledge (Basic or Intermediate Excel)
- Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.