Call Centre Administrator
Position summary
Introduction
Job description
· Managing the courier process at Head-office
· Compilation of weigh-bills for Finance
· Submitting purchase orders for courier timeously
· Quality control, receiving and distribution of parcels daily
· Arrange and train back-up to the role when it is required
· Communication to impacted parties regarding change in process
· Manage and issue approved incentives via the electronic rewards program.
· Request and manage monthly incentive budget allocation per Department.
· Procurement Support: Ordering supplies and managing vendor payments.
· Reconciliation of credit card spending.
· Keeping record of payments and critical information
· Drive, organize & execute monthly Rewards & Recognition events.
· Load purchase orders for managers as required.
· Manage ad-hoc requests to obtain quotes within 24-hrs
· Minute taking, distribution as and when required.
· Ordering of beverages, controlling walk-in client refreshments
· Compilation of documents
· Compilation of the Call Centre organogram monthly
· Update emails groups as required.
· Calendar Management: Scheduling meetings, appointments, and reminders while avoiding conflicts.
· Email and Communication Handling: Filtering, responding to, and organizing emails and calls professionally.
· Document Preparation: Drafting reports, presentations, and correspondence.
· Filing and Record Keeping: Maintaining organized digital and physical records for easy retrieval.
· Co-ordination and driving of Call Centre communication and projects pro-actively, display initiative to create communications.
· Drive new employee welcoming monthly.
· Set-up new employee engagement with Executive
· Stand-in and back up to Executive PA’s
Minimum requirements
· Matric
· Certificate in administration or secretarial
· Proficient in Microsoft Excel, PowerPoint & Word
Behavioural competencies
· Initiative
· Creative
· Result driven
· Persistence
· Conflict Management
· Customer focus
· Good communication skills
· Self-starter
· Pro-Active
· Attention to detail
Fit to Tracker Culture
· Care
· Accountability
· Respect
· Excellence
If you have not heard from us within three weeks, please note that your application has been unsuccessful
Tracker Connect (Pty) Ltd is committed to transformation in the workplace