Customer Service Representative - Gqeberha (Port Elizabeth)
Position summary
Introduction
Job description
RESPONSIBILITIES
• Process sales contracts/information
• Contracting, Loading of contracts and Voice Logging
• Maintain region records, statistics reports and targets
• Scheduling and follow up of fitments
• Liaising with technicians, fitment centres and other regions regarding the completion of scheduled jobs.
• Establishing, building and maintaining professional relationships with our various business partners.
• Follow up leads/queries – Product info, account queries
• Data capturing
• General Office Administration
• Typing and processing of documentation/information.
• Providing insurance certificates
• Receive and administer incoming calls
• Provide service to both existing and prospective clients
• Providing Quotes to clients
• Provide service within the region as well as other departments/regions/staff within Tracker
• Reception and telephone duties
• Assisting walk in customers to the office
• Ensure that Customer Service standards are maintained in a highly pressurized environment and within our SLAs
• Ad hoc duties requested by any manager or supervisor
Minimum requirements
SKILLS AND KNOWLEDGE
• Administrative support to customers and business partners
• Matric with at 2 years’ experience in an administrative role
• Previous experience in the vehicle tracking industry would be advantageous
• Previous experience in a target driven environment
• Attention to Detail
• Ability to prioritize and meet deadlines in a fast-paced environment
• Proficiency in MS Office & Outlook