Network Operator x2
Listing reference: track_001157
Listing status: Closed
Apply by: 26 January 2024
Position summary
Industry: IT & Internet
Job category: Network Operations and Maintenance
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of a Network Operator in our Technology Department. The successful candidate will be expected to monitor critical IT Systems and to ensure that systems are always operational and provide 1st line user support to users. Should you be interested in this challenge and meet the job requirements, please forward your application before the closing date.
Job description
SLA Management
- Adherence to SLA for internal/external customers
- Ensure compliance of calls logged against the call logging process
- Reporting and escalation of incidents as per agreed procedures and processes
Network Operations
Monitoring
· Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
· Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
· Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire
· Daily physical checks of all the equipment in the server room
· Maintenance on monitoring system
Incident Reporting
· Escalate incidents to the necessary resources for resolution
· Consistent feedback and follow-ups on outstanding incidents logged till resolution
· Interact with Infrastructure (2nd line support) on system\network outages
· Interact with Facilities on aircon condenser and electricity outages
· 3rd party vendor fault logging
Communications
· Communicate outages to affected staff as necessary
· Communicate Maintenance on various systems to business/system owners and exco members
End-User-Support
· 1st line End User support after hours and weekends
· 1st line Infrastructure support on components, servers and services
Department Standards
- Ensure compliance with workstation standard
- Ensure compliance with network standards
- Support Knowledge repository
- Ensure adherence to the call logging process
- Ensure adherence to all processes and procedures
Minimum requirements
- Matric
- Relevant IT qualification (Required)
- 3 Years’ Experience in IT and customer service desk related work environment
- ITIL V4 Foundation (required)
- Incident Management certified (Required)
- A (Advantage)
- N (Requited
- Must have own car
- Shift environment
- Analytical Thinking
- Time Perspective
- Initiative
- Decisiveness
- Planning, Organizing & Control
- Teamwork