·      Perform regular and planned assessment in your area of responsibility

·      Identifying shortfalls and providing solutions

·      interacting with technicians and having technical discussions

·      Perform regular and planned assessments of fitment centre in your area

·      Mentoring and educating technicians

·      Ensure compliancy with regards to installations and OEM bulletin

·      Ensuring compliancy in customer service ethics

·      Ensuring bulletins are circulated to Technicians and FC

·      Maintain strong Quality standards

·      Ensure compliancy with regards to reporting to admin and Management

·      Liaise between multiple departments  

·      Motivate techs to perform quality installations

·      Provide reports and feedback

·      Implement and evaluate quality procedures

·      Evaluate and improve technical procedures

·      Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.

·      Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process

·      Perform test requests

·      Attending to PIC’s

·      Attending to battery drainage complaints

·      Assisting with project installations

·      Assisting with afterhours standby

·      Liaise with clients to solve technical issues and deliver service excellence

·      Ensure compliancy with regards to reporting to Management

·      Assisting with technical queries