Customer Service Representative - Polokwane
Listing reference: track_001523
Listing status: Under Review
Apply by: 28 November 2025
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Polokwane / Pietersburg
Contract: Permanent
Remuneration: MARKET RELATED
EE position: Yes
Introduction
TRACKER requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.
Job description
- Assisting Sales Consultants and Administrative Support.
- Process Sales Contracts/Information
- Maintain region records, statistics reports and activity Reports.
- Follow up Leads /Queries.
- Liaise with all necessary Departments regarding scheduled fitments.
- Data Capturing.
- General Office Administration.
- Reception Duties. Receive and administer incoming Calls.
- Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
- Provide Excellent Customer Service to Internal and External Clients.
- Provide Service within the Region as well as other departments/regions/staff within Tracker.
- Embrace Service Excellence.
- Assist with any other tasks or duty assigned to you by the Supervisor/Manager
- Update all Client's Profile Details on System. (Walk In or Phone In)
- Follow up on Loading of Contracts from Dealers, Brokers and Corporate Clients
- Provide Weekly Sales Stats to Sales Consultants
- Ensure the Lead Source and Pricing Source is captured correctly
- Provide Service to both Existing and Prospective Clients
- Ensure both the Company and the Customer best interest is kep at Heart
- Provide insurance certificates
- Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office
Minimum requirements
- Matric with at 2 years’ experience in an administrative role
- Previous experience is the logistics or tracking industries would be advantageous
- Proficiency in MS Office & Outlook
- We Got You. At Home. On Roads. In Life.