Senior Infrastructure Engineer
Listing reference: track_001340
Listing status: Under Review
Apply by: 17 February 2025
Position summary
Industry: IT & Internet
Job category: IT and Telecommunications
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
This position will help ensure overall availability and reliability to meet or exceed defined service levels of data centre operations. The candidate must have experience in people management, a strong technical understanding, and the drive and vision to take Tracker Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in Server Support, VMware support, SAN/Array Support, Backup support, and Linux, support. This position requires hardware diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to a strong knowledge of Data Centres and hardware repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
Job description
Servers
Management of the servers
Ensure that servers have the appropriate Firmware and Drivers installed and up-to-date
Ensure that user access to the servers is managed and limited
Ensure that server data is backed up as agreed with the appropriate business owner
Ensure that servers are monitored for performance and uptime
SAN and array (Storage)
Set up and configure storage devices
Do routine maintenance on storage devices
Liaise with 3rd party vendors regarding storage device support
Upgrade Storage device firmware
Management of all disks
Ensure that a capacity planning procedure is created and implemented
Ensure that a process for obtaining and installing replacement parts is created and implemented
Ensure that standby staff are trained to procure and install replacement parts
Ensure that disks are monitored for performance and integrity
Ensure SAN replication takes place
Set up and configure storage devices
Do routine maintenance on storage devices
Liaise with 3rd party vendors regarding storage device support
Upgrade Storage device firmware
Management of all disks
Ensure that a capacity planning procedure is created and implemented
Ensure that a process for obtaining and installing replacement parts is created and implemented
Ensure that standby staff are trained to procure and install replacement parts
Ensure that disks are monitored for performance and integrity
Ensure SAN replication takes place
Backups and Restores
Create and/or regularly update a backup and restore procedure and policy
Maintain a record of system backup frequencies and backup times
Perform regular tests of the ability to restore backed-up data
Monitor the backup hardware and software for correct operation
Manage the procurement of media as required to implement the backup procedure and policy
Ensure backups conform to best practice retention cycles
Create and/or regularly update a backup and restore procedure and policy
Maintain a record of system backup frequencies and backup times
Perform regular tests of the ability to restore backed-up data
Monitor the backup hardware and software for correct operation
Manage the procurement of media as required to implement the backup procedure and policy
Ensure backups conform to best practice retention cycles
Disaster Recovery
Ensure All critical Business systems are replicated at DR
Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software
Manage Infrastructure DR Plan
Manage DR Datacenter availability and stability
Manage DR connectivity
Manage DR capacity
Ensure All critical Business systems are replicated at DR
Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software
Manage Infrastructure DR Plan
Manage DR Datacenter availability and stability
Manage DR connectivity
Manage DR capacity
Application Server
Management of all application servers for all Tracker applications
Define and regularly review a SLA with affected business users
Ensure application servers are available in line with agreed SLA
Management of all application servers for all Tracker applications
Define and regularly review a SLA with affected business users
Ensure application servers are available in line with agreed SLA
VMware
All aspects within VMware
All aspects within VMware
Facilities (Note: This role is not responsible for execution of the facilities role (excluding the management of the DC’s), only for ensuring that the facilities resources meet the requirements of the technology department).
Manage Tracker Data Centre (collocated OR owned)
Ensure all infrastructure facilities are secure
Manage environmental monitoring
Manage Tracker Data Centre (collocated OR owned)
Ensure all infrastructure facilities are secure
Manage environmental monitoring
Capacity Planning
Create and / or regularly update a capacity management process and procedure
Regular review of capacity management monitoring results
Implementation of appropriate actions to address findings of capacity management monitoring
Create and / or regularly update a capacity management process and procedure
Regular review of capacity management monitoring results
Implementation of appropriate actions to address findings of capacity management monitoring
Minimum requirements
§ A Bachelor's degree or Equivalent IT Qualification or Diploma
§ Experience and product-specific training as it relates to the role and technologies in use
§ SAN Certified
§ Vmware Certified
§ Server Support
§ Storage Support§ Minimum 7 Years Working Experience
§ 5 years of experience in a technical environment.
§ 5 years' experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
§ 5 years of experience with Computer hardware and Data Centres.
5 Years working on Vmware or storage environments