Critical Services Administrator
Listing reference: track_001365
Listing status: Online
Apply by: 10 April 2025
Position summary
Industry: IT & Internet
Job category: Administration
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the Services of an Administrator in the Critical Services Department. The Critical Services Administrator will be responsible for providing and recording information that is communicated to internal stakeholders, handling queries and escalations from internal and external stakeholders in a competent, efficient, and professional manner in accordance with Tracker’s quality standards and values and further ensure that the department is meeting all relevant deadlines and that tasks are being performed at a high standard. This position requires the candidate to support the existing organisation of work and staff within the department as well as the different departments and our stakeholders within TRACKER.
Job description
Key roles and responsibilities:
- Coordinate and administer all relevant Critical Services operational activities as requested by the Managers in line with approved policies and procedures.
- Book meetings and venues in line with departmental requirements whilst considering the relevant
- Ensure that all deadlines/targets are met in line with operational objectives.
- Provide accurate record keeping of information and statistics as per stipulated guidelines and SOPs (standard operating procedures).
- Play the role of Departmental buyer by coordinating all required purchase orders in line with policies and procedures.
- Conduct regular checks on the status of invoices and payments; taking corrective action where required.
- Conduct the monthly credit card reconciliation in line with policies and procedures.
- Assist the Managers with the monthly departmental budgets, reconciliation in line with relevant policies and procedures.
- Serve as a statistics validator (using reports/ voice recordings to validate stats).
- Compile the relevant monthly reports and send it for management’s review.
- Provide proactive and innovative solutions to drive customer experience on a continuous.
- Ensure that all reporting deadlines are adhered to at all times.
Minimum requirements
Qualifications, experience, and competencies required:
- Matric. NQF4
- At least 3 years relevant administrative experience.
- Working knowledge and experience working with relevant administrative processes and tools is advantageous.
- Competence in using computers and various software programs.
- Above-average knowledge of Microsoft Office programs
- Above-average proficiency in Excel