Customer Service Representative - Western Cape (CPT) - Fixed Term Contract Position
Listing reference: track_001112
Listing status: Closed
Apply by: 14 March 2024
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Western Cape
Contract: Fixed Term Contract
Remuneration: MARKET RELATED
EE position: Yes
Introduction
TRACKER Western Cape requires a Customer Service Representative – Installation Support on a fixed term contract to deliver scheduling support for 1 year to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Job description
Primary Functions:
- Marketing of Tracker to both existing and prospective clients.
- Establishing building and maintaining relationships with our various partners.
- Contract administration, feedback, and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet / exceed targets.
- Data Capturing.
- Follow up leads/queries.
- Scheduling fitments of Tracker units.
- Liaising with technicians regarding appointments.
- Rescheduling of appointments.
- Checking / Maintaining high quality schedules.
- Monitoring effective utilisation of Tracker technicians.
- Outsourcing work to fitment centres.
- Maintain local and regional Scheduling relationships.
- Management of potential cancellations.
- Taking ownership of all queries and calls taken and assisting the client within our SLA’s
- Allocating of Prefit fitments to assigned Fitment Centres.
- Arrange and coordinate same day fitments as per Dealer requirements.
Minimum requirements
- Matric with at 2 - 3 years’ experience in the Scheduling role
- Extensive knowledge of the Western Cape geographical area
- MS office Knowledge (intermediate level in Excel)
- Above average Customer Service skills
- Ability to work under pressure
- Ability to work within a team
- Out of the box thinking skills
- Excellent communication and organizational skills
- Excellent service orientation
- Time management
- A self-starter
- Assertive
- Attention to detail
- Excellent relationship builder
- Results and action orientated
- Must be available to start immediately
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