Installations Supervisor - Randburg
Listing reference: track_001153
Listing status: Closed
Apply by: 22 January 2024
Position summary
Industry: IT & Internet
Job category: General Management
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Supervisor in the Installations department situated at the Tracker head office based in Johannesburg. The Supervisor: Installations is responsible for. This role will directly manage the Installation: Technicians - departmental KPI’s and ensure proper training, application of offers and customer management is done. Communication and feedback to stakeholders and other parts of the organization is an essential part of the role to ensure we have a feedback loop that enhances the overall customer experience and strategic objectives.
Job description
· Ensure that the technicians have a good understanding of the Company goals and strategy
· Ensure that the technicians have a good understanding of the installation process
· Compile monthly stats on customer service reports and report to the department manager.
· Ensure that new information regarding methods of installing is communicated between your team members
· Compile monthly stats on recovery rate reports and report to the department manager
· Ensure that the technicians follow the predetermined schedule in order to achieve maximum productivity while delivering excellent customer service
· Ensure that the technicians Liaise with scheduling with regards to installation address, vehicle details, etc. in order to ensure integrity.
· Ensure that the technician’s allocated jobs are completed at a rate of 100% or better.
· Liaise with scheduling to ensure that the technician’s schedules are correct to minimise cancellations and frustrations.
· Ensure that the technicians have the necessary tools and test equipment.
· Ensure that the technician’s vehicles are serviced and maintained to minimise breakdowns.
· Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met
· Compile monthly stats on efficiency reports and report the department manager
· Ensure that regular onsite visits are conducted on a regular basis to encourage visibility toward the technicians.
· Disciplinary procedures upheld and maintained.
· Tool check, vehicle checks, and clothing and observe general good manners at a client of the technicians.
· Vehicle allocations and maintenance.
· Regular meetings with scheduling to establish any shortfalls and technician area allocations.
· Tech well-being and ongoing support
· Assist with project maintenance – oversee and report on ongoing status
· Maintain a good relationship with Management – Installations and scheduling manager
· Maintain a healthy relationship with the Supervisor: Installation Quality
· Compile monthly report the department manager.
Minimum requirements
· Matric or equivalent qualification is a must.
· Auto electrical or mechanical trade qualification is an advantage
· 5-years minimum tracking device installation experience
· 2-year minimum supervisory experience
· Customer service driven
· Possess sound technical, fault-finding and analytical skills and knowledge relating specifically to the electrical/electronic components of any type of vehicle.
· Possess excellent administrative and PR skills
· Possess excellent organising and coordinating skills
· Possess the necessary skills to deliver service excellence
· Computer literacy (MS Office) is a prerequisite
· Possess a coaching and mentoring training