Technical Trainer
Position summary
Introduction
Job description
· Develop, maintain, and upgrade installation-related training materials (Theory & Practical).
· Facilitate technical training sessions for Tracker-employed Technicians, Fitment Centre Technicians, Resellers, and Quality Assurers.
· Conduct refresher training and regular assessments to identify and address performance gaps.
· Design and implement new training programs based on identified needs and business objectives.
· Manage technical trial projects aligned with client or OEM requirements.
· Provide technical advice and support to Managers, Technicians, and Quality Supervisors.
· Facilitate the Technical Internship Programme.
· Collaborate with the eLearning Specialist to develop training material, assessments and monitor content via the use of technology to ensure that Tracker keeps up with best practice when it comes to delivering learning and development strategies.
· Share monthly and quarterly performance reports and On-the-Job Training (OJT) outcomes with stakeholders.
· Establish training standards and ensure quality assurance across all L&D technical activities.
· Serve as a liaison between L&D and Compliance, supporting continuous improvement and best practice alignment.
· Identify key performance indicators to measure training effectiveness and ROIMinimum requirements
- Diploma/ Degree in Technical Training or equivalent qualification in ODETD Practices
- PSIRA Minimum Grade C
- Minimum 3 years’ experience training
- Previous experience as an installation technician advantageous
- Accredited Assessor (advantageous if constituent Assessor)
- Accredited Moderator (advantageous if constituent Moderator)
- Proficient in Microsoft Office suite
- Excellent Tracker system & Product Knowledge
- Positive attitude
- Display Tracker business values.
- Maintain industry knowledge and best practice within education and development.
- Excellent interpersonal skills. Ability to interact with all departments at all levels
- Ability to work independently, under pressure and must take responsibility.
- Ability to motivate the team.
- Excellent people skills
- Planning and organizing
- Excellent business writing skills