Technical Support Analyst
Listing reference: track_000784
Listing status: Under Review
Apply by: 29 July 2022
Position summary
Industry: IT & Internet
Job category: IT and Telecommunications
Location: Randburg
Contract: Permanent
EE position: Yes
Introduction
Tracker requires the services of a Technical Support Analyst in our Technical support Department. The incumbent will be responsible for User Acceptance Testing and ensuring the effective configuration and control. Should you be interested in this challenge and meet the job requirements, please forward your application.
Job description
Key Duties and Responsibilities:
- Applying configuration control to all products within the business IE: ATP/UAT/CIB/Manuals/Memo`s.
- Ensuring all products meet physical and functional requirements.
- Ensuring all system changes are identified, controlled, tested and recorded prior to release.
- Establishing standards to be implemented within the business.
- Drive the effective handover between CIB Handover and UAT/Training as per the agreed procedures.
- Mapping of new processes and drafting of new documentation.
- Statistical reporting on product performance.
- Evaluate and asses current processes and develop solutions to assist with problem areas.
- Monitor system performance.
- Communicate actively and effectively with stakeholders/clients/business
- General administration.
Minimum requirements
Experience, qualifications and competency requirements:
- Matric
- 3 years System Super User experience
- 1 year Software testing skills and knowledge
- Application Testing experience
- Computer literate
- Product knowledge
- Operating Systems knowledge
- Problem solving attributes
- High attention to detail