Agent - Customer Experience
Position summary
Introduction
Job description
RESPONSIBILITIES:
· Accurate capturing of data and updating of customer information electronically/telephonically.
· Ensure that Customer Service standards are maintained in a highly pressurized environment.
· Meet targets as per Key Performance Agreement.
· Accurate record keeping of statistics as per stipulated guidelines.
· Effective utilization of the Call rating system.
· Ability to interpret the financial system and assist clients with basic financial and legal queries.
· Updating of bank details.
· Adherence to schedules as determined.
· Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
· Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
Minimum requirements
Skills / Knowledge:
· Minimum of one year working experience in a Customer Service environment which includes dealing with a variety of queries and complaints.
· Tertiary qualification will be an advantage.
· 3-4 years working experience.
· A passion for customer service and a professional attitude at all times.
· Knowledge of Tracker products and systems would be an added advantage.
· Advanced MS Office proficiency.
· Excellent interpersonal skills
· Work accurately with high level of attention to detail.
· Ability to work under pressure and to meet strict deadlines.