Coordinator: Field Support
Listing reference: track_000694
Listing status: Closed
Apply by: 18 February 2022
Position summary
Industry: IT & Internet
Job category: Helpdesk and Technical Support
Location: Gauteng
Contract: Permanent
EE position: Yes
Introduction
Tracker requires the services of a Field Support Coordinator in our Technology Services Department. The Field Support Coordinator is re responsible to provide technical support to all regions, ensuring effective client management and support.
Job description
- Empower, Webfleet; MyTracker and PND training
- Tracker Mobile App and Tom-Tom Mobile App training
- Software support (e.g. Webfleet; Empower; MyTracker; etc)
- Skytracks Master and reports
- User access control
- Routings
- PND Updates
- PDA/IM Updates
- Tracker; Tom-Tom and Webfleet connect
- Recording and reporting on daily activities
- Billing
- Customer/Client queries
- Escalations
- Representation at disciplinary hearings and/or CCMA
- Dealer Portal project
- Regional Support (IT, Demos and presentations) when called upon
Minimum requirements
- Matric
- Completed A /N
- Comptia Certified advantageous
- Knowledge of API Integration Postman /Rest API/SOAP API /Open Source Platforms eg. Selenium /HTML5
- 5 yrs. Tracker experience
- Training/Facilitator experience
- Extensive Product knowledge
- IT Background industry experience (advantageous)
- Must have own car and a valid drivers’ license
- Willing to travel
- High attention to detail
- Good written and verbal communication skills