Agent: Customer Experience(Product Support)

Listing reference: track_000768
Listing status: Under Review
Apply by: 13 September 2022
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Gauteng
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of Call Centre Agents in their Product Support department based in Johannesburg. This position requires candidates who are focused; customer service orientated; well-spoken and “willing to go the extra mile”.
Job description

Key Roles and Responsibilities:

  • Provide telephonic service to both existing and prospective clients.
  • Liaise with internal / external clients, branches as well as consultants
  • Capture, maintain and update database held by the company.
  • Compilation of administrative reports.
  • Monitor system performance
  • Post Installation testing / support of all Tracker products
  • General office administration
  • Provide daily reports and feedback to the Supervisors, internal and external customers
  • Ensure that all deadlines/targets are met
  • Involvement in all Tracker unit related investigations
  • Handle internal and external complaints
  • Distribution of Skytrax SR’s
  • Management of Key Account clients
  • Any other related tasks or duties assigned by the Supervisor / Line Manager

Minimum requirements

Qualifications, Experience and Qualities required:
  • Matric and at least 1 years call centre experience.
  • Experience in a technical and, IT or Product Support experience will be advantageous.
  • Excellent computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
  • Understanding of telematics & telecommunications, specifically GSM & satellite communication
  • Excellent Communication (verbal and written) skills
  • Ability to take ownership of tasks and queries
  • Excellent knowledge on Tracker CRM, TMS, CDS, Skytrax Web and Skytrax Sales Support. 
Benefits:
Medical Aid & Provident Fund
Please Note: If you are not contacted within 4 weeks, consider your application unsuccessful

Our website uses cookies so that we can provide you with the best user experience. By continuing to use our website, you agree to our use of cookies.