Tracker requires the services of a talented and experienced Human Capital Business Partner to service the Contact Centre. The HCBP will provide Human Capital advice and support to the Business Area Heads and their teams and work closely with the business unit/department to define and translate Business Unit strategy into specific Human Capital actions and additionally, defines Human Capital support requirements and work with the rest of the Human Capital team to meet these requirements.
- Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation – to ensure consistency with relevant legislation and company HC policy and procedures
- Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service
- Providing timeous and relevant HC management information
- Delivery on staffing sourcing – ensuring high quality employees’ staff for the business unit/department
- Implementation of the full performance management cycle in the business unit/department
- Driving the values and creation of a great working environment at business unit/departmental level
- Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes
- Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level
- Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters.
- Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc
- Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/department’s strategy
- Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
- Facilitate and promote employee engagement and feedback, in line with the company’s vision to be employer of choice
- Provide expert advice and coaching to employees where appropriate
- Human Capital Reporting
- Identify and Implement change interventions.
- Administer skills audit processes to identify the skills needs of the organisation and report on it.
- A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification
- MAP or similar Management Development Programme will be advantageous
- Minimum 5 -7 years’ experience as a Human Capital Generalist, supporting Contact Centres
- Strong employee relations experience is essential
- Strong interpersonal skills
- Ability to manage multiple priorities and meet critical deadlines
- Understanding of Change Processes
- Understanding of Performance Management and improvement processes
- Human Capital Information Systems understanding
- Basic Project Management skills
- Knowledge of BCEA, Employment Equity, Labour Relations Act and Skills Development Acts
- Knowledge of career development methodologies
- Willing to travel.