Agent: Installation Support (Scheduling) X 3 Positions

Listing reference: track_000640
Listing status: Closed
Apply by: 16 November 2021
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of an Agent: Installation Support in their Installation Logistics – Scheduling division, at their Head Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Job description

·      Marketing of Tracker to both existing and prospective clients.
·      Establishing, building and maintaining relationships with our various partners.
·      Contract administration, feedback and daily statistical reporting.
·      Ensure that Customer Service standards are maintained in a highly pressurized environment.
·      Provide service within the region as well as other departments/regions/staff within Tracker.
·      Meet/exceed targets.
·      Data capturing.
·      Follow up leads/queries.
·      Scheduling fitments of Tracker units.
·      Liaising with technicians regarding appointments.
·      Rescheduling of appointments.
·      Checking/Maintaining high Quality of schedules.
·      Monitoring effective utilization of Tracker technicians.
·      Outsourcing of work to Fitment centres.
·      Maintain local and regional Scheduling Relationships.
·      Management of potential cancellations.
·      Taking ownership of all queries received and calls taken and assisting the client within our SLA’s

Minimum requirements

·      Matric with at least 1 year Contact Centre experience.
·      Bilingual (English and Afrikaans) advantageous.
·      Computer literacy.
·      Excellent typing and accurate data capturing skills.
·      Excellent communication skills including excellent telephone manner.
·      Analytical skills.
·      Ability to work under pressure.
·      Feel confident to have all calls voice recorded.
·      Excellent time management - Work with time controls.
·      High levels of self-discipline.
·      Be able to work independently.
Benefits
·      Medical Aid
·      Provident Fund

NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.


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