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Tracker requires the services of Agent: Installation Support at Head Office based in Johannesburg. This position requires a candidate who will ensure Customer Service Standards are maintained, solve customer or internal queries and work in a highly pressurized environment. We require diligent and hard-working individual, who can be a part of a highly motivated team.

Job description

Key roles and responsibilities:

  • Provide telephonic service to both existing and prospective clients.
  • Liaise with internal / external clients, branches as well as consultants
  • Post Installation testing & support of all Tracker units
  • Ensure that all deadlines & targets are met
  • Involvement in all Tracker unit related investigations
  • Handle internal and external complaints
  • Management of Key Account clients
  • Any other related tasks or duties assigned by the Supervisor / Line Manager

Minimum requirements

Qualifications, experience and qualities required:

  • Matric with at least 2 years call centre experience
  • Experience in a technically orientated environment
  • Experience in a fleet environment would be advantageous
  • Must have knowledge of Tracker products
  • Excellent computer skills: MS Office, MS Outlook
  • Excellent Communication (verbal and written) skills.
  • Attention to detail is important
  • Trouble shooting skills
  • Ability to take ownership of tasks and queries
  • Demonstrated ability to work in a highly pressurised environment 

If you have not heard from us within two weeks, please note that your application has been unsuccessful

Do you require help with the registration process?

Our Support team is here to assist. Tel: 010 140 3099 Email: trackersupport@pnet.co.za
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