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Tracker

Introduction

Tracker requires the services of a Call Centre Agent in the Customer Experience department based at Tracker Head Office in Johannesburg.

Job description

Responsibilities:

·      Accurate capturing of data and updating of customer information electronically/telephonically.

·      Ensure that Customer Service standards are maintained in a highly pressurized environment.

·      Meet targets as per Key Performance Agreement.

·      Vetting of customer experience ratings

·      Accurate record keeping of statistics as per stipulated guidelines.

·      Action call retrievals and provide feedback to clients.

·      Effective utilization of the Call rating system.

·      Ability to interpret the financial system and assist clients with basic financial and legal queries.

·      Updating of bank details.

·      Post installation testing and unit related investigations.

·      Adherence to schedules as determined.

·      Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.


Minimum requirements

Skills / Knowledge:

·  Matric passed with University exemption – attach Matric certificate.

·  Mathematics SG / Mathematics Literacy passed in matric with a minimum of 60% OR 50% for Mathematics HG)

·  3-4 years working experience.

·  Minimum of one year working experience in a Customer Service environment which includes dealing with a variety of queries and complaints.

·  Tertiary qualification will be an advantage.

·  Technical, Financial and Credit Control background would be an added advantage.

·  A passion for customer service and a professional attitude at all times.

·  Knowledge of Tracker products and systems would be an added advantage.

·  The incumbent should have excellent interpersonal skills and the ability to pay attention to details.

·  The ability to cope with a constant changing and pressurised environment.

·  The ability to work in an environment where multi-skilling is required. 


Benefits:

Medical Aid, Provident Fund


Please note, If you are not contacted within 4 weeks consider your application unsuccessful.



Do you require help with the registration process?

Our Support team is here to assist. Tel: 010 140 3099 Email: trackersupport@pnet.co.za
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