Tracker

Introduction

Tracker Connect requires the services of an Agent: Installation Support in the Installation Logistics – Scheduling division at the Randburg Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team

Job description

·        Marketing of Tracker to both existing and prospective clients.

·        Establishing, building and maintaining relationships with our various partners.

·        Ensure that Customer Service standards are maintained in a highly pressurized environment.

·        Provide service within the region as well as other departments/regions/staff within Tracker.

·        Meet/exceed targets (Technician Efficiency)

·        Data capturing.

·        Follow up queries.

·        Scheduling fitments of Tracker units.

·        Liaising with technicians regarding appointments.

·        Rescheduling of appointments.

·        Checking/Maintaining high Quality of schedules.

·        Monitoring effective utilization of Tracker technicians.

·        Outsourcing of work to Fitment centres.

·        Maintain local and regional Scheduling Relationships.

·        Management of potential cancellations.

·        Taking ownership of all queries received and calls taken and assisting the technicians within our SLA’s

Minimum requirements

·        Matric with at least 1 year Contact Centre experience.

·        A minimum of 12 months Tracker scheduling experience

·        Bilingual (English and Afrikaans) advantageous.

·        Computer literacy.

·        Excellent typing and accurate data capturing skills.

·        Excellent communication skills including excellent telephone manner.

·        Analytical skills.

·        Ability to work under pressure.

·        Feel confident to have all calls voice recorded.

·        Excellent time management - Work with time controls.

·        High levels of self-discipline.

·        Be able to work independently.

Do you require help with the registration process?

Our Support team is here to assist. Tel: 0861 22 7337 / 0861 CAREER Email: trackersupport@pnet.co.za