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Tracker

Introduction

Tracker requires the services of a Tester: UAT (User Acceptance Testing) at Head Office based in Johannesburg. This position requires a candidate who is focused; customer service orientated; well-spoken and “willing to go the extra mile”.

Job description

Key roles and responsibilities:

  • Tests system changes, enhancements and new releases according to the test plan
  • Logs defects, according to the SOP “Bug-Logging Procedure”
  • Logs Enhancements according to the SOP “Enhancement-Logging Procedure”
  • Compiles User Manuals according to the SOP “Training Procedure” upon test case completion
  • Provides daily feedback on UAT progress to Supervisor
  • Ensures that daily test case documentation, including all steps, are sent to the QA Supervisor
  • Facilitates training according to the SOP "Training Procedure” for release into production
  • Assist with on-the-floor support after software releases
  • Assists with data cleaning, project tasks and other ad-hoc tasks, as required

Minimum requirements

Qualifications, experience and qualities required:

  • Matric (or equivalent) coupled with 3 years working experience in the Tracker Contact Centre
  • 1 year experience working on the iEvolve platform in Tracker Contact Centre environment, applicants must be knowledgeable on current functionality.
  • Experience in carrying out software testing on the iEvolve platform preferred
  • MS office suite proficiency (MS Word, Excel, PowerPoint)
  • Tracker product and systems knowledge
  • Interpersonal skills
  • Technical and problem-solving skills
  • Attention to detail
  • Ability to work under pressure
  • Ability to effectively multi-task and prioritize
  • Negotiation and mentoring skills
  • Written and verbal communication and presentation skills for group settings, including management level and development team
  • Reporting and documentation skills
  • Valid driver’s license preferred

If you have not heard from us within two weeks, please note that your application has been unsuccessful

Do you require help with the registration process?

Our Support team is here to assist. Tel: 010 140 3099 Email: trackersupport@pnet.co.za
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