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Tracker requires the services of an Agent: Customer Service in their Business Acquisitions department based at Head Office in Johannesburg.

Job description

Key Roles and Responsibilities:

  • Data Capturing
  • Sales and/or administrative Support to the Sales department
  • Attend to and resolve all customer queries
  • Compile reports and maintain statistics while embracing service excellence.
  • Liaise and build relationships with Sales Consultants, Corporate Clients, Regional Staff, and Fitment Centres etc.
  • Meet targets in a highly pressurized environment.
  • Ensure that Customer Service Standards are maintained.
  • Solve customer problems whilst building relationships with stakeholders

Minimum requirements

Qualifications, Experience and Qualities Required:

  • Matric with at least 1 year Call Centre/Customer Service experience.
  • At least 1 year administration experience will be advantageous.
  • An ability to multitask is a pre-requisite for this position.
  • Excellent Communication Skills
  • Analytical Skills.
  • Computer literacy in Microsoft Excel an advantage. Be proactive.
  • Work accurately with high level of attention to detail.
  • Be able to interact with all Internal Departments and Management.
  • Good personal workstation administration.
  • Logical & methodical attention to detail.

Please note, if you are not contacted within 4 weeks consider your application unsuccessful

Do you require help with the registration process?

Our Support team is here to assist. Tel: 010 140 3099 Email: trackersupport@pnet.co.za
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