Tracker

Introduction

Tracker requires the Services of a Monitoring Control Room Operator in the Monitoring Control Room based at our Head Office in Johannesburg. This position requires a candidate who is committed to delivering extra ordinary customer service as well as conscious about our customers and their vehicle safety. The ideal person will also be responsible for ensuring effective customer liaison interactions and dispute resolution. The ideal person should be able to work shifts of 12 hours, be committed and dedicated and work in a highly disciplined environment.

Job description

Roles and Key Responsibilities


  • Effective customer liaison and query resolution
  • Excellent listener, able to analyse and interpret information
  • Accurate and timeous communication and follow through on all events & calls received.
  • All reasonable ad hoc duties requested by the line manager
  • Ensure Customer Service Standards are maintained and problems solved in a professional manner
  • Ensure all your administrative and shift duties are accurate and complete
  • Capable of recognising the need for action, considering possible risks and taking responsibility for results
  • Capable of making decisions timeously and taking responsibility for the consequences
  • Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame
  • Capacity to identify and respond to the needs of customers timeously
  • Capacity to instil an ethic of quality and consistency in self and others
  • Capacity to clearly present information, either written or verbal
  • Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values
  • Fostering a performance culture by creating a framework to achieve the desired performance behaviours and goals
  • Capacity to foster trust and create the emotional intelligence on how to deal respectfully and understandingly with others
  • Capacity to regulate and manage one’s emotions in a healthy and productive manner
  • Resilience to stress in appropriately balancing these various pressures to maintain stable performance

Minimum requirements

Skills and Qualification


  • Grade 12 or an equivalent NQF level 4 Qualification
  • 1 year experience in the vehicle tracking industry will be an advantage
  • Proficiency in MS Office.
  • Grade C PSIRA registration would be an advantage
  • Must be able to work shifts, have a driver’s license and own transport

Do you require help with the registration process?

Our Support team is here to assist. Tel: 0861 22 7337 / 0861 CAREER Email: support@pnet.co.za