Tracker requires the services of UAT (User Acceptance Testing) Supervisor at Head Office based in Johannesburg. This position requires a candidate who is focused; customer service orientated; well-spoken and “willing to go the extra mile”.

Job description

Key Roles and Responsibilities:

·      Oversee UAT (User Acceptance Testing) team, including assigning staff to projects.      

·      Plan and co-ordinate all UAT activities to obtain timely sign off for all deliverables

·      Design and manage the processes and controls to ensure testing meets agreed quality standards and all relevant stakeholders have visibility of testing progress and quality:

  • Define the policies and processes to be used during the UAT phase of system change
  • Integrate and embed UAT processes into the IT development lifecycle
  • Ensure appropriate engagement and oversight of testing quality

·      Facilitate training according to the SOP training procedure for release into production

·      Develop review, update, and create strategy around test plans/cases , for each system (iEvolve) release, including:

  • Scope and objectives (identified and extracted test requirements)
  • Specification of test activities (planned test approach based on both test and business requirements)
  • User scenarios
  • Risks
  • Roles and responsibilities
  • Acceptance criteria
  • Test case priorities

·      Log Defects according to the SOP Bug-logging Procedure

·      Coordinate schedules and activities, tracking progress and results

·      Analyse logs enhancements according to the SOP Enhancement-Logging Procedure

·      Identify and escalate any risks and/or issues that might impact committed delivery date to test lead/test analyst

·      Ensures that User Manuals are compiled according to the SOP Training Procedure upon test case completion

·      Provide daily and weekly reporting to relevant stakeholders on project progression

·      Identify and escalate any risks and/or issues that might impact committed delivery date to test release

·      Conduct Post-Test Meetings to review the process and discuss lessons learned

·      Ensure all user acceptance tests are documented according to standards

·      Ensure that UAT test documentation is compiled and escalated to the respective test analyst for CIB (Change Implementation Board) approval

·      Pro-actively work with business areas to improve overall system efficiency

·      Assist the Project Manager with ad-hoc tasks, as required

Minimum requirements

Qualifications, Experience and Qualities required:

·      Matric coupled with 3 years working experience in the Tracker Contact Centre

·      1 year Call Centre supervisory/leadership experience

·      Experience in training and facilitation advantageous

·      Advanced knowledge on the Tracker systems used in the Call / Contact Centre (iEvolve, TCRM, CDS)

·      Experience in carrying out software testing

·      MS office suite proficiency (MS Word, Excel, PowerPoint)

·      Tracker product and systems knowledge

·      Working knowledge of the Tracker terminology

·      Interpersonal skills

·      Technical and problem solving skills

·      Attention to detail

·      Ability to work under pressure

·      Ability to effectively multi-task and prioritize

·      Leadership, negotiation and mentoring skills

·      Ability to effectively communicate at various levels, including management level and the development team

·      Written and verbal communication and presentation skills, including large group settings

·      Reporting and documentation skills


Medical aid, Provident Fund

Please note, should you not hear from us within 4 weeks consider your application unsuccessful.

Do you require help with the registration process?

Our Support team is here to assist. Tel: 0861 22 7337 / 0861 CAREER Email: