Tracker requires the services of Agent: Installation Support at Head Office based in Johannesburg. This position requires a candidate who will ensure Customer Service Standards are maintained, solve customer or internal queries and work in a highly pressurized environment. We require diligent and hard-working individual, who can be a part of a highly motivated team.
· Schedule fitments of Tracker units
Liaise with technicians regarding appointments
Reschedule of appointments
Check/Maintain high quality of schedules
Monitor effective utilization of Tracker technicians
Outsource of work to Fitment centres
Manage potential cancellations.
Maintain local and regional Scheduling Relationships
Establish, build and maintain relationships with our various partners
Take ownership of all queries received and calls taken and assist technicians within our SLA’s
Provide service within the region as well as other departments/regions/staff within Tracker.
Follow up on queries
Market Tracker to both existing and prospective clients
Ensure that Customer Service standards are maintained in a highly pressurized environment
Meet/exceed targets (Technician Efficiency
Any other related tasks or duties assigned by the Supervisor / Line Manager
Matric with at least 2 years call centre experience
A minimum of 1 year scheduling experience will be an added advantage
Experience in a fleet environment would be advantageous
Excellent computer skills: MS Office, MS Outlook
Excellent communication skills including excellent telephone manner.
Demonstrated ability to work in a highly pressurised environment
Excellent time management
Attention to detail
Ability to work in a team and independently