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Tracker

Introduction

TRACKER requires the services of a Technical Support Analyst in the Technical Support Department. We require a self-starter with an outgoing personality and the ability to communicate at all levels. The successful candidate will be required to facilitate Support and Testing within the UAT Analyst team.

Job description

Responsibilities



  • Ensure that all ATP/UAT/CCB/Manuals/Memo requests are planned and completed, in-line with agreed priorities and timelines meeting stakeholder expectations with feedback to business as per SLA
  • Test all CCB handover, QA production and development issues and advice on solutions. Ensure issue prioritization process rules are applied.
  • Identify enhancements that may and do reduce work output, inform relevant stakeholders of issues that cannot be rectified, within a reasonable period of time.
  • Drive the effective handover between CCB
  • Handover and UAT/Training as per the agreed procedures. Identify and rectify any causes of delays/failure to successfully complete testing requirements.
  • Study and adhere to User Acceptance practices of the Technical Support Department to ensure that changes meet documentation/signoff requirements as well as stakeholder expectations.
  • Ensure that all User Acceptance tests requests are planned and completed, in-line with agreed project priorities and against timelines agreed during the weekly review / planning cycle.
  • Participate in all Team Process and Efficiencies
  • Preparing any required documentation needed (example CCB) when applicable
  • Participation in System Scrums as delegated


Minimum requirements

  • 2 + years of relevant Tracker systems experience
  • 2+ years Tracker Systems super user experience
  • Some exposure to the following Areas:

Product Support Functionalities

Skytrax and Tom Tom Helpdesk

Co-ordination and implementation documentation exposure.

Share point exposure

Tracker Product Knowledge of all products would be an advantage

Tracker Applications exposure

My Tracker exposure

Do you require help with the registration process?

Our Support team is here to assist. Tel: 010 140 3099 Email: trackersupport@pnet.co.za
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