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Tracker

Introduction

TRACKER requires the services of an Administrator: Sales Support for the Western Cape region. The successful candidate will be responsible for all related administration duties at the Cape Town office.

Job description

  • Deliver support to Sales Consultants in al channels to allow Sales Consultants to focus on Sales
  • Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
  • Delivering service and support to our Business Partners and clients in all channels to insure customer satisfaction and to drive customer centricity
  • Build sustainable relationships within the region with business partners and clients to insure positive and satisfying engagements with Tracker
  • Feedback to Business Partners and clients regarding any queries until resolved
  • Handling of any complaints received by the Regional office and dealing with them till resolved and feedback to all stakeholders
  • Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies
  • Daily feedback to stakeholders regarding outstanding actions that could have an impact on customer service
  • Provide information to Sales Teams to assist them with commission clients for consultants and Business Partners
  • Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
  • Positively influence the processes and relationships within the region to achieve the business objectives
  • Support other business units and other departments within Tracker Connect
  • Apply knowledge, seek assistance, assign resources and judgment to resolve problems
  • Compliance with company policies

Minimum requirements

  • Matric with minimum of 3 years Customer Service and Administration experience
  • Qualification in Customer Service or/and Administration will be advantageous
  • Experience in Tracking or GSM-related industry will be advantageous
  • Computer literacy – Word, Excel, Power Point
  • Ability to deal with customers at operational and Executive level
  • Implementation of strategy experience
  • Good Communication skills

Do you require help with the registration process?

Our Support team is here to assist. Tel: 010 140 3099 Email: trackersupport@pnet.co.za
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