Tracker

Introduction

Tracker requires the services of an Installation Support Agent that will fulfill the following key functions:

Job description

  • Provide telephonic service to both existing and prospective clients.
  • Liaise with internal / external clients, branches as well as consultants
  • Post Installation testing & support of all Tracker units
  • Ensure that all deadlines & targets are met
  • Involvement in all Tracker unit related investigations
  • Handle internal and external complaints
  • Management of Key Account clients
  • Any other related tasks or duties assigned by the Supervisor / Line Manager


Minimum requirements

  • Matric with at least 2 years call centre experience
  • Experience in a technically orientated environment
  • Experience in a fleet environment would be advantageous
  • Must have knowledge of Tracker products
  • Excellent computer skills: MS Office, MS Outlook
  • Excellent Communication (verbal and written) skills.
  • Attention to detail is important
  • Trouble shooting skills
  • Ability to take ownership of tasks and queries
  • Demonstrated ability to work in a highly pressurised environment 


Benefits:

  • Medical Aid
  • Provident Fund

If you do not hear from us in two weeks, consider your application unsuccessful.

Do you require help with the registration process?

Our Support team is here to assist. Tel: 0861 22 7337 / 0861 CAREER Email: trackersupport@pnet.co.za