Technical Support Analyst - Job Details

Return to Job listing

Job in 'Technical' discipline and 'Technical' category

Advertised Details
Job title: Technical Support Analyst
Reference code: TEC10010
Job category: Technical
Position status: Vacant
Min Salary (p/m): Market related
Position type: Permanent
Max Salary (p/m): Market related
City: Randburg
Tracker requires the services of a Technical Support Analyst in our Technical Department. The incumbent will be responsible for User Acceptance Testing, and ensuring the effective configuration and control.
Skills Required
Experience, qualifications and competency requirements:

• Relevant Tracker business experience
• Training on Tracker Technologies is an advantage. E.g. Financial (Willow) training, CDS , CRM ,Empower and all Tracker products
• 2 + years of relevant Tracker systems experience
• 2+ years Tracker Systems super user experience

Some exposure to the following areas:

• Product Support Functionalities
• Skytrax and Tom Tom Helpdesk
• Co-ordination and implementation documentation exposure.
• Share point exposure
• Tracker Product Knowledge of all products would be an advantage
• Tracker Applications exposure
• My Tracker Exposure
• Tracker Website exposure.
Key Duties and Responsibilities:

• Ensure that all Manuals/Memo requests are planned and completed, in-line with agreed priorities and timelines meeting stakeholder expectations with feedback to business as per SLA.
• Maintain Vax and database as per requirements.
• Test all CCB handover, QA production and development issues and advice on solutions. Ensure issue prioritization process rules are applied.
• Identify enhancements that may and do reduce work output, inform relevant stakeholders of issues that cannot be rectified, within a reasonable period of time.
• Drive the effective handover between CCB Handover and UAT/Training as per the agreed procedures. Identify and rectify any causes of delays/failure to successfully complete testing requirements.
• Study and adhere to User Acceptance practices of the Technical Support Department to ensure that changes meet documentation/signoff requirements as well as stakeholder expectations.
• Ensure that all User Acceptance tests requests are planned and completed, in-line with agreed project priorities and against timelines agreed during the weekly review / planning cycle.
• Participate in all Team Process and Efficiencies
• Preparing any required documentation needed (example CCB) when applicable
• Participation in System Scrums as delegated

If you have not heard from us within two weeks, please note that your application has been unsuccessful

You are currently not logged in.

You will therefore not be able to view the complete list of requirements for this job, nor will you be able to apply for it.

Please login above or register your details with us.