Service Desk Technician - Job Details

Return to Job listing

Job in 'Technology' discipline and 'IT' category


Advertised Details
Job title: Service Desk Technician
Reference code: TEC20041
Job category: IT
Position status: Vacant
Min Salary (p/m): Market related
Position type: Permanent
Max Salary (p/m): Market related
City: Johannesburg
Description
TRACKER requires the services of a Service Desk Technician. We require a self-starter with an engaging personality and a high level of service orientation. The successful candidate will be required to provide first line of service provisioning by the Technology Department.

Key Duties and Responsibilities:

• Adherence to SLA for internal/external customers
• Ensure compliance of calls logged against the call logging process
• Reporting and escalation of incidents as per agreed procedures and processes
• Assisting with Ad hoc tasks (dept. moves etc.)
• Escalate work orders to the necessary resources for resolution
• Consistent feedback and follow-ups on outstanding incidents logged to Service Desk
• Communicate outages to affected staff as necessary
• First line support for all incidents logged with Service Desk
• Ensure compliance with workstation standard
• Ensure compliance with network standards
• Support Knowledge repository
• Ensure adherence to the call logging process
• Ensure adherence to all processes and procedures
Skills Required
Requirements:

• Matric
• Relevant 3 year IT qualification would be an added advantage.
• At least 3 years’ experience in a similar customer services environment.
• Be willing to travel and work extended hours.
• Work in a highly pressurized environment.
• Ensure that Tracker standards are maintained.
• Build ongoing relationships.
• Be proactive and demonstrate initiative.
• Must be able to work independently and within a team.
• Must be deadline and results drive,
• Demonstrate good planning, organizing and control skills/knowledge.
• Able to exercise good judgement and decisiveness.
• Able to communicate at all levels both verbally and in written form.
Additional
none

You are currently not logged in.

You will therefore not be able to view the complete list of requirements for this job, nor will you be able to apply for it.

Please login above or register your details with us.