Sales Support Administrator
Listing reference: track_001207
Listing status: Under Review
Apply by: 8 May 2024
Position summary
Industry: IT & Internet
Job category: Administration
Location: Western Cape
Contract: Fixed Term Contract
EE position: No
Introduction
TRACKER requires the services of the 6 months Fixed Term Contractor Sales Support Administrator for the Western Cape region. The successful candidate will be responsible for all related administration duties at the Cape Town office.
Job description
- Deliver support to Sales Consultants in al channels to allow Sales Consultants to focus on Sales
- Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
- Delivering service and support to our Business Partners and clients in all channels to insure customer satisfaction and to drive customer centricity
- Build sustainable relationships within the region with business partners and clients to insure positive and satisfying engagements with Tracker
- Feedback to Business Partners and clients regarding any queries until resolved
- Handling of any complaints received by the Regional office and dealing with them till resolved and feedback to all stakeholders
- Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies
- Daily feedback to stakeholders regarding outstanding actions that could have an impact on customer service
- Provide information to Sales Teams to assist them with commission clients for consultants and Business Partners
- Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
- Positively influence the processes and relationships within the region to achieve the business objectives
- Support other business units and other departments within Tracker Connect
- Apply knowledge, seek assistance, assign resources and judgment to resolve problems
- Compliance with company policies
Minimum requirements
- Matric with minimum of 3 years Customer Service and Administration experience
- Qualification in Customer Service or/and Administration will be advantageous
- Experience in Tracking or GSM-related industry will be advantageous
- Computer literacy – Word, Excel, Power Point
- Ability to deal with customers at operational and Executive level
- Implementation of strategy experience
- Good Communication skills