Agent: Installation Support - Job Details

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Job in 'Customer Service' discipline and 'Administrative' category

Advertised Details
Job title: Agent: Installation Support
Reference code: Chantel Malindi
Job category: Administrative
Position status: Vacant
Min Salary (p/m): Market related
Position type: Permanent
Max Salary (p/m): Market related
City: Randburg
• Provide telephonic service to both existing and prospective clients.
• Liaise with internal / external clients, branches as well as consultants
• Compilation of administrative reports (productivity stats -daily, weekly, monthly, departmental reports)
• Post Installation testing & support of RF Tracker units
• Ensure that all deadlines & targets are met
• Involvement in RF Tracker unit related investigations
• Handle internal and external complaints
• Scheduling & Distribution of RF SR’s
• Management of Key Account clients
• Any other related tasks or duties assigned by the Supervisor / Line Manager
Skills Required
• Matric with at least 2 years call centre experience
• Experience in a technically orientated environment
• Experience in a fleet environment would be advantageous
• Must have knowledge of Tracker products
• Excellent computer skills: MS Office, MS Outlook
• Excellent Communication (verbal and written) skills.
• Attention to detail is important
• Trouble shooting skills
• Ability to take ownership of tasks and queries
• Demonstrated ability to work in a highly pressurised environment
• Medical Aid
• Provident Fund

NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.

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