Agent: Customer Service - Dealer - Job Details

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Job in 'Customer Service' discipline and 'Call Centre' category

Advertised Details
Job title: Agent: Customer Service - Dealer
Reference code: CUST10066
Job category: Call Centre
Position status: Vacant
Min Salary (p/m): Market related
Position type: Permanent
Max Salary (p/m): Market related
City: Johannesburg
Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a sales agent in the Dealer Solutions Call Centre situated at the head office based in Johannesburg. The candidates will be required to ensure Sales targets are achieved for all Tracker products sold and that Customer Service Standards are maintained with all our business partners and internal/external clients. We require diligent and hard-working, agile individuals, to be part of a highly motivated team.
Skills Required
The Dealer Solutions Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Scheduling fitments of Tracking units to meet our fitment targets.
• Follow up on outstanding leads and/or queries to sustain service level agreement standards
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of all products, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
• Selling of value added services
• Provide constant feedback to relevant business partners, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Willing to work different shifts as and when operational requirements needs the change.
• Follow up on leads/queries to support our internal & external clients
Job Requirements:

? Minimum Matric qualification
? Previous call centre experience in a sales environment (advantageous) is essential
? FAIS accreditation will be an advantage
? MS Office knowledge (Basic or Intermediate Excel)

Skills and Competencies:

? Selling skills (objection handling & negotiation)
? Customer centric
? Attention to detail
? Deadline and results driven
? Initiative/Agile
? Teamwork
? Judgment/Problem solving
? Tolerance for stress
? Interpersonal and communication skills
? Influencing

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