Agent: Customer Service - Consumer Acquisitions - Job Details

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Job in 'Customer Service' discipline and 'Call Centre' category

Advertised Details
Job title: Agent: Customer Service - Consumer Acquisitions
Reference code: CUST10070
Job category: Call Centre
Position status: Vacant
Min Salary (p/m): Market related
Position type: Permanent
Max Salary (p/m): Market related
City: Johannesburg
Tracker requires the services of sales agent in the Acquisitions Call Centre situated at the head office based in Johannesburg. Candidates must have their own vehicle as this is a late shift position 10:30 to 19:00.


• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Scheduling fitments of Tracking units
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
• Selling of value added services
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
Skills Required

• Minimum Matric qualification
• Previous call centre experience in a sales environment is essential
• RE 5 & 120 FAIS credits will be advantageous
• MS Office knowledge (Basic or Intermediate Excel)

Skills and Competencies:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing
Please note, if you are not contacted within 4 weeks consider your application unsuccessful.

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